Customer Service Advisor

Gwenan Recruitment

Scarlets is one of the oldest and most famous rugby clubs in the world. Founded in 1872, the Club has, throughout its vibrant history, been a proud innovator in the game both nationally and globally. Scarlets are one of the four professional Welsh rugby union teams in Wales. Based in Llanelli, West Wales, the team play at Parc y Scarlets.

You will be working alongside a fantastic team of professionals who always champion for the best.

As a Customer Service Advisor, you will be on the front line with customers, handling queries and ensuring full customer satisfaction.

JOB RESPONSIBILITIES:

  • Handle customer inquiries, answering any questions and queries in person, over the phone, or online
  • Provide support and comprehensive product and service information to customers
  • Build relationships with customers
  • Assist customers in making purchasing decisions
  • Look for cross-selling opportunities to increase individual purchase value and overall sales
  • Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
Salary range: Competitive
Required qualification skills
  • Previous customer service experience is desirable but not mandatory when applying for a role
  • An ability to communicate with customers easily and effectively, with strong negotiation skills
  • A ‘customer first’ attitude and approach to working
  • Computer literacy
  • Organisational and administration skills
  • A ‘can do’ attitude

To apply, email a copy of your up-to-date CV to mukhtara@scarlets.wales with the subject line ‘Customer Service Advisor’.