Ticketing help centre

season ticket and match ticket holders

We at Scarlets Rugby have been overwhelmed by the messages of support since we announced our season ticket options to fans last month.

The backing of the Scarlets family is something that has always been special, but in these difficult times the response we have received has just been incredible.

Season ticket and match ticket holders can either gift the money as support to the club, defer it as a credit for next season's ticket purchases or receive a refund.

Each season ticket holder will be notified of the exact value entitled to them on the email and will have until July 31st to make their decision. If you are not subscribed to email updates, you can tell us your preferred option by filling a simple form below.

For Season Tickets: CLICK HERE
For Match Tickets: CLICK HERE

If we don’t receive any response, we will assume that you have kindly chosen to gift the remaining value of your ticket(s) to Scarlets Rugby.

For fans who have purchased match tickets or Judgement Day tickets directly from Scarlets Rugby, you can also use the form above to tell us your preferred choice. 

With limited staff, we expect our ticket office to be busy and there could be delays in getting through. If you are unable to speak to a member of our staff, please leave a message with your ‘Client Ref’ from the front of your season ticket card or match ticket and we will aim to get back to you within 72 hours. If easier, send us an email at tickets@scarlets.wales

Again, a huge thank you for your support during this period. Any money that you do give back to the club will make a difference, but we also understand the challenges that everyone is facing at the moment and your support of the Scarlets is hugely valued whatever decision you make.

We all look forward to welcoming you back to the Parc when it is safe to do so.


Further to our announcement of our processes for season and match ticket value redemption for the 2019-20 season we have constructed answers to some questions we anticipate you may have.